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Table. 2.

Table. 2.

Trust level in community pharmacists (N=416)

Dimension and items Trust level (score; min 1–max 5) (N, %) Mean ± SD

1 2 3 4 5
I. Pharmacists’ behavior/attitude (7 items) 3.47 ± 1.05
Pharmacists listen to me and offer me sufficient respect. 7 (1.7%) 35 (8.4%) 131 (31.5%) 147 (35.3%) 96 (23.1%) 3.70 ± 0.97
Pharmacists are as considerate as possible such that I feel comfortable. 8 (1.9%) 59 (14.2%) 131 (31.5%) 139 (33.4%) 79 (19.0%) 3.53 ± 1.01
Pharmacists choose the best medicine for me instead of following their personal interests. 20 (4.8%) 84 (20.2%) 161 (38.7%) 106 (25.5%) 45 (10.8%) 3.17 ± 1.03
Pharmacists do not recommend drugs that I do not need. 11 (2.6%) 55 (13.2%) 124 (29.8%) 136 (32.7%) 90 (21.6%) 3.57 ± 1.05
Pharmacists are honest with you if they make a mistake. 38 (9.1%) 96 (23.1%) 156 (37.5%) 87 (20.9%) 39 (9.4%) 2.98 ± 1.09
Pharmacists do not conduct illegal or unethical behavior or things. 8 (1.9%) 50 (12%) 136 (32.7%) 142 (34.1%) 80 (19.2%) 3.57 ± 0.99
Pharmacists do not disclose the private medical information of patients. 5 (1.2%) 26 (6.3%) 128 (30.8%) 153 (36.8%) 104 (25.0%) 3.78 ± 0.93
II. Pharmacists’ technical competence (3 items) 3.67 ± 0.99
Pharmacists have adequate expertise in medicine. 6 (1.4%) 19 (4.6%) 95 (22.8%) 167 (40.1%) 129 (31.0%) 3.95 ± 0.92
Pharmacists thoroughly review the appropriateness of prescription drugs. 13 (3.1%) 55 (13.2%) 142 (34.1%) 134 (32.2%) 72 (17.3%) 3.47 ± 1.02
Pharmacists provide me with the most appropriate medicine. 8 (1.9%) 41 (9.9%) 140 (33.7%) 155 (37.3%) 72 (17.3%) 3.58 ± 0.95
III. Pharmacists’ communication skill (3 items) 3.66 ± 0.99
Pharmacists explain the medicine in words I can understand. 3 (0.7%) 26 (6.3%) 103 (24.8%) 185 (44.5%) 99 (23.8%) 3.84 ± 0.88
Pharmacists provide me with information I need when I take my medicine. 9 (2.2%) 36 (8.7%) 108 (26%) 168 (40.4%) 95 (22.8%) 3.73 ± 0.98
Pharmacists allow me to ask pharmacy-related questions and provide sincere answers. 18 (4.3%) 55 (13.2%) 147 (35.3%) 128 (30.8%) 68 (16.3%) 3.42 ± 1.05
Total sum (13 items) 3.56 ± 1.02
Overall trust level 7.16 ± 1.62

SD: standard deviation.

Korean J Clin Pharm 2021;31:301-10 https://doi.org/10.24304/kjcp.2021.31.4.301
© 2021 Korean J Clin Pharm